Payments

This site supports the following payment methods.
・Credit Card
　Card payments with VISA, Mastercard and AmericanExpress brands are 　acceptable.
・PayPal
　You can pay with your PayPal account.
・Amazon Pay
・Apple Pay
・Google Pay

Shipping and Shipping costs

Delivery carrier; e-packet or EMS
Delivery days;  5~21 business days
Shipping Fee; Free shipping for 2 or more items, About 720Yen~ for 1 item.
For Small Packet, it takes about 2 to 3 weeks to arrive.
EMS takes about 4 to 5 days to arrive.
Both are postage paid.
Please note that tracking is not available in all countries.

About returns

Please be forewarned that we do not accept returns for any personal reasons.   
In the case of the products being defective, we will respond by refunding for the defective product upon confirming the defect via a photo attached to the email sent within one week of arrival.

Returning the product is unnecessary in this case.                      
If you would like a refund for a defective product, contact us within one week of the product’s arrival via email.                  
※If there is no reply within 3 business days, please contact us again.
The email may not be delivered properly due to some spam email countermeasures by limiting domains. Please make sure the domain below can be received.
info@shoeface.jp
・Depending on the email service, mail software, virus countermeasure software, and etc. the email may be recognized as a spam email and not delivered properly. (Especially for those who use free email services such as Hotmail)
In these cases, please check your spam email folder or check the settings of the service or software.                   
※Please understand that we cannot accept any defective products that meet the following conditions.                   
・Products that have exceeded one week from arrival
・Used product 
・In instances where the orderer and the recipient is different, excluding instances where the product is defective
The procedure is as follows.
1; Please send the following information via email within one week of the product’s arrival.
・Name
・Home address
・Email
・Product name and number
・Defective area (Please indicate with a photo in the case of a damaged product etc.)
・Order number(It is written in the order confirmation email sent
2; We will guide you through the refund process as soon as we have confirmed the email. 

 About canceling your order

We will accept cancels if the product has not yet gone through the shipping process. For products that have already been prepared to be shipped, the shipment cannot be canceled.