A. I want to cancel my order.
We can not accept cancellations for customer convenience

A. I forgot to enter the coupon code. Can I apply it later?
Coupon codes cannot be applied to orders after settlement is complete. 

A. I want to change the payment method.
The payment method cannot be changed after payment is completed.

A. Can you deliver overseas?
We ship to worldwide.

A. Please tell us the optimal shoelace size for you.
Select the shoelace size upon careful consideration according to the size and hole size of your shoe. The optimal size will change depending on factors such as the shape and size of your shoe. Please understand that it will be difficult for us to choose the optimal size for your shoe.
The best solution is to measure the length of the shoelaces that come with your sneakers and choose the size that fits.

A. Can I get my products gift wrapped?
Unfortunately, at the current moment, we do not gift wrap.

A. Can cash be paid on delivery?
No, we do not support cash on delivery.

A. Is the delivery through the postal service?
Yes, your items will be shipped via the post.

A. Are there instances where I will be charged extra on arrival?
Customs, consumption taxes, other taxes, and taxes specific to your country may need to be paid on arrival.
Please note that we are not responsible for any tax on arrival.